The AI front desk that answers your leads and books the appointment.
Built for businesses that run on appointments. Kelden replies to website chats and texts in seconds, and to emails within minutes, day or night. Then it books the appointment on your calendar.
- Answers from facts you approve
- Real times from your calendar
- Your team can take over anytime
- Microsoft Outlook
- Twilio
- Housecall Pro
- Webhooks
Our ceiling leaked in last night’s storm. Can someone look at it this week?
Dana 2:12 pmHi Dana, I’m the automated scheduling assistant for Ridgeline Roofing. Sorry to hear about the leak. Here are the next openings for an inspection:
Which one works for you?
Wednesday at 8 works.
Dana 2:14 pmWednesday at 1:30 works.
Dana 2:14 pmThursday at 9 works.
Dana 2:14 pmYou’re booked: inspection on Wednesday at 8 am. If you need to change it, just reply here.
Kelden 2:14 pmYou’re booked: inspection on Wednesday at 1:30 pm. If you need to change it, just reply here.
Kelden 2:14 pmYou’re booked: inspection on Thursday at 9 am. If you need to change it, just reply here.
Kelden 2:14 pmDo you have any openings for a facial this week?
Maya 2:12 pmHi Maya, I’m the automated scheduling assistant for Luma Salon and Spa. Here are the next openings for a facial:
Which one works for you?
Wednesday at 8 works.
Maya 2:14 pmWednesday at 1:30 works.
Maya 2:14 pmThursday at 9 works.
Maya 2:14 pmYou’re booked: facial on Wednesday at 8 am. If you need to change it, just reply here.
Kelden 2:14 pmYou’re booked: facial on Wednesday at 1:30 pm. If you need to change it, just reply here.
Kelden 2:14 pmYou’re booked: facial on Thursday at 9 am. If you need to change it, just reply here.
Kelden 2:14 pmFrom unanswered messages to a booked calendar.
Here is what changes the day Kelden starts answering your leads.
Without Kelden
- Friday’s website inquiry still has no reply
- An email from Tuesday is still unanswered
- Three texts back and forth to find a time
- Thursday at 2 pm is double-booked
- Details copied by hand into your job software
With Kelden
- New leads get an answer right away, day or night
- Every lead lives in one inbox
- Appointments land on your calendar, checked before the confirmation goes out
- Follow-ups go out on your schedule and stop when the lead replies
- You step in only when it matters
What Kelden does for your business.
Every feature is here for one reason: to help you book more appointments with a lot less busywork.
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Day or night
Answer while your hands are full
Kelden replies to website chats and texts in seconds, and to emails within minutes, so a new lead isn’t left waiting while you’re on a job.
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Real times
Book while they’re still interested
Kelden asks the questions you set, offers open times straight from your calendar and books the one the lead picks.
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By reply
Reschedule and cancel by message
A lead can move or cancel an appointment by replying. Kelden updates your calendar, checks the change and confirms it.
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Less busywork
Get your week back
No more phone tag or copying details between apps. Kelden handles the back-and-forth, sends new leads and bookings to the tools you use, and hands you only the conversations that need you.
It knows your business. It doesn’t guess.
Kelden drafts a profile of your services, prices and hours from your website, and you approve it. When a customer asks something the profile doesn’t answer, Kelden tells them it has asked the team to confirm, and the question comes straight to you.
- Tells every customer it is your automated assistant
- Hands anyone who asks for a person to your team
- Lets you take over any conversation, from your phone too
Set it up yourself. Try it before it goes live.
Enter your website. Kelden drafts your services, prices and hours, and you approve them.
Connect your calendar, and the inbox or Twilio number your leads write to.
Try it in the test chat, just as a customer would. Go live only when you’re happy with how it sounds.
Nothing goes out to your customers until you go live.
Until then Kelden only drafts replies, and the test chat uses a practice calendar and sends nothing.
Works with the accounts you already have.
Messages come from your own inbox and number, and bookings land on your own calendar.
Answers leads from
- Website chat
- Outlook
- Texts to your Twilio number
- Gmail (coming soon)
Books into
- Microsoft Outlook calendar
- Google Calendar (coming soon)
Sends leads and bookings to
- Housecall Pro
- Your own systems, by signed webhook
- Jobber (coming soon)
- ServiceTitan (coming soon)
- HubSpot (coming soon)
- Slack (coming soon)
Deposits (optional)
- Paid to your own Stripe account (coming soon)
Questions before you start.
What does Kelden cost?
$149 a month for each business, billed monthly. Each business can start with one 14-day free trial, and no card is needed to start it. The terms explain billing and cancelling.
Is my customers’ information secure?
Each business’s data is kept apart from every other business’s, and stored credentials are encrypted. The security page explains how.
What does setup involve?
Enter your website, approve the profile Kelden drafts, and connect your calendar and the inbox or number your leads use. Then try it in the test chat before you go live.
Which number do texts come from?
The number in your own Twilio account. The messages introduce your business, not Kelden.
Will my customers know it is an assistant?
Yes. Kelden introduces itself as your business’s automated scheduling assistant, and anyone who asks for a person is handed to your team.
What if a customer asks something Kelden doesn’t know?
Kelden answers only from the profile you approved. For anything else, it tells the customer it has asked the team to confirm, and sends the question to you. It doesn’t make up prices or services.
Does Kelden send appointment reminders?
Yes, when Kelden may reach them: one reminder the day before a confirmed booking, by email if they emailed you from their own address, or by text if their number agreed to automated texts. It never goes during quiet hours or after they opt out.
Can it double-book me?
Kelden offers only times your calendar shows as free, and checks the time again before it books. It adds the appointment to the calendar you already use and confirms only once the appointment is there.
Can I stop it?
Yes. Take over a conversation and Kelden stops sending to that lead until you choose Resume AI. Anyone on your team can pause all sending from Settings.
Your next customer is already typing.
Try Kelden free for 14 days, with no card needed to start. After that it is $149 a month for each business, billed monthly, and you can cancel anytime. Questions? Email Patrick at patrick@kelden.ai. Already set up? Sign in.